The cloud continues to grow and increase the shadow it spreads across the globe. The cloud is one of the fastest growing technologies, and it is making it possible to manage everything from clients to employees regardless of their location. While this can save considerable time and resources, the cloud doesn’t relieve companies or IT managers of the responsibilities they had before shifting to cloud-based solutions.
Within the cloud, the CIO and the IT team still are responsible for tracking cloud vendor performance and ensuring that they have the necessary leverage to mitigate shortfalls and improve their usage of the technology. Because cloud technology and solutions are in their infancy, there is a steep learning curve that IT professionals and executives still are learning to navigate.
The Swiftly Moving Cloud
Ultimately, cloud vendor management and people skills are paramount. While an IT department may have decades of experience under its belt, the speed at which information moves and flows through the cloud means that the IT team needs to stay on top of things before they spin out of control. In fact, effective vendor management requires solid communication and professional management skills that IT departments haven’t needed to use until recently.
Cloud vendor management and IT departments should be cognizant of the following points:
- Contract negotiations and the proof of concept. Your IT team should have a front-row seat for this, because it will make it easier to address issues before they occur. Service level agreements, division of labor, proof-of-concept, and point people should be clearly identified and spelled out before anything is signed.
- SLA monitoring and coordination of day-to-day projects. Meetings should be held regularly—at least every quarter at. The more meetings that are scheduled, the better. During these meetings, performance and SLAs should be carefully reviewed and adjusted as needed.
- Communication to users. Coordinated communications with end users allow for more efficient management and adjustments in a timely manner. This benefits everyone and makes it possible to avoid many problems that can arise when communications breakdown or when they are are delayed.
- Security and process integration. It often is necessary to detail the process and integration of cloud solutions into a business’s existing infrastructure. As such, it’s imperative that businesses and their employees understand their roles in keeping information secure.
- Enhancements. Specialized applications and expertise require your business to work closely with internal users to ensure that everything is not only functional, but also that it is operating at a streamlined and efficient level. This filters down the chain and makes it easier for vendors and those who are relying on the systems to complete their tasks in the best way possible.
These five elements are essential to bringing everything together. The skills and practices not only facilitate strong business relationships; they also ensure that your business is meeting the needs of your clients on a daily basis.
By making sure that your IT services are top-notch and being led by a strong, communicative, responsive team, you will be setting your services apart from the competition and making your services ever more appealing to your clients. In fact, your communication skills and responses to customer requests are the cornerstones that will help your business grow its own shadow in the ever-expanding world of digital communications.